Terms of Sales
These General Conditions of Sale apply in their entirety from 01/10/2013.

Any order of products to KILIKIO SAS implies the unconditional acceptance of these Terms and Conditions.

They are written in French in their original version, which is the only authentic version, taking precedence over any other version translated into a foreign language.

No special condition may, without formal and written acceptance of KILIKIO SAS, prevail against these Terms and Conditions.

All contrary conditions posed by the Customer will be, in the absence of express acceptance, unenforceable against KILIKIO SAS.

If any provision of these General Conditions is declared null by a Tribunal or any other administration or authority, such a decision shall in no way affect the validity of the other stipulations.

Failure to exercise, at any time, a prerogative recognized by these General Conditions, or not to require the performance of any stipulation of the agreement resulting from the said conditions, may in no way be interpreted or a modification of the contract, or an express or implied waiver of the right to exercise such prerogative in the future, or the right to demand the scrupulous execution of the commitments entered into herein.


These general terms and conditions apply exclusively to sales of consumer products to end-user customers concluded from the website www.kilikio.com to the exclusion of professional customers.


Any question relating to these General Conditions, as well as to the services and sales they govern, which are not dealt with herein, will be subject to the provisions of French law, excluding the 1980 Vienna Sales Convention. International of Goods.

In case of dispute, the French courts will be competent.


The offers of sale appearing on the website www.kilikio.com are issued by KILIKIO SAS (hereinafter “KILIKIO SAS”), whose head office is located at the following address: 34 rue Notre Dame de Nazareth – 75003 – PARIS – FRANCE, and registered in the Trade and Companies Register of PARIS under the number 798 829 917.

For any request and information concerning the website the products that it presents, KILIKIO SAS can be contacted by telephone on 0033 9 83 33 88 24, or by email: info@kilikio.com exclusively from Monday to Friday out holidays or non-working days, from 11h to 20h.


KILIKIO SAS offers for sale products precisely described on the website available from the following address: www.kilikio.com.

Although KILIKIO SAS makes every effort to ensure that the photographs of the products on its website are faithful reproductions of the products, variations may occur due in particular to the components of each product and their particular characteristics, such as the resolution of any photograph representing the products.

KILIKIO SAS can not therefore be responsible for the shortcomings of certain graphic representations of the products on its website.

The products comply with the current French provisions relating to safety, health of persons and the protection of consumers at the time of their placing on the market.

In any case, the Customer can refer to the fact sheets detailing the characteristics of each product offered for sale on the website.


5.1. The Customer can take note of the products offered for sale by KILIKIO SAS on the website www.kilikio.com.

5.2. If the Customer wishes to place an order, he must follow the steps described below.

2.a. Follow the instructions of the Site and in particular, the instructions necessary to open a customer account.

2.b. Fill out, according to the information provided to him online, an order form available to him where he will include the necessary information to identify him including his name, first name, email, mailing address and delivery address.

2.c. Check the elements of the order and, if necessary, identify and correct the errors.
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2.d. Validate the order, the total price including all taxes, as well as the total price plus all processing and delivery costs.

2.e. Follow the instructions of the online payment server to pay the price including all taxes and fees.

The Customer then receives electronically, to the e-mail address that he has entered and without delay, a confirmation of acceptance of payment of the order.

At the end of the purchase procedure, it is recommended that the Customer download, save or print the General Conditions of Sale applicable at the time of the order, as well as the information relating to the order.

An order confirmation email will be sent to the Customer at the address mentioned in the purchase form.

5.3. The Customer having chosen to buy the products presented on the Site will definitively validate his order, given a summary displayed on the screen, by clicking on the “confirm” tab to show his commitment, his knowledge and his acceptance of these general conditions of sale and its agreement concerning the purchase concerned.

As of its validation, the order will be submitted to KILIKIO SAS for processing.


6.1. The product offers and prices offered by KILIKIO SAS are valid as long as they are available on the website www.kilikio.com, and only within the limits of available stocks. Edit

d. Validate the order, the total price including all taxes, as well as the total price plus all processing and delivery costs.
e. Follow the instructions of the online payment server to pay the price including all taxes and fees.

The Customer then receives electronically, to the e-mail address that he has entered and without delay, a confirmation of acceptance of payment of the order.

At the end of the purchase procedure, it is recommended that the Customer download, save or print the General Conditions of Sale applicable at the time of the order, as well as the information relating to the order.

An order confirmation email will be sent to the Customer at the address mentioned in the purchase form.


7.1. The prices of the products are indicated in Euros and include all taxes and all expenses included.

Processing and shipping costs are the responsibility of the Customer and are indicated expressly before ordering.

KILIKIO SAS reserves the right to modify the prices listed on its website at any time. However, the products will only be billed based on the rates in effect at the time of registration of each order, as they will appear on the website www.kilikio.com.

7.2. For any request for specific products by a Customer, KILIKIO SAS will prepare a quote in writing. This quote will be valid for a period of thirty (30) days from the date of issue.


8.1. The price is payable in Euros by credit card, at the time of the validation of the order for the products ordered from the site www.kilikio.com.

8.2. No early payment discount will be granted by KILIKIO SAS.

8.3. Constitutes a payment within the meaning of this article the effective provision of funds from KILIKIO SAS.

8.4. When the payment is made by credit card, the transaction is immediately charged to the credit card of the Customer after verification of the data thereof, upon receipt of the debit authorization from the company issuing the credit card used by the customer.
In accordance with the legal provisions, the commitment to pay given by means of a payment card is irrevocable. By providing the information relating to his credit card, the Customer authorizes KILIKIO SAS to debit his credit card the amount corresponding to the total price inclusive of all taxes plus all fees to be paid.

For this purpose, the Customer confirms that he is the holder of the credit card to be debited and that the name on the credit card is actually his. The Customer communicates the sixteen digits and the expiry date of his credit card and, if applicable, the numbers of the visual cryptogram.

In the event that the debit of the price inclusive of all taxes plus delivery costs would be impossible, the online sale would be immediately resolved automatically and the order would be canceled.


The payment on our site is entirely secure thanks to the on-line payment solution of our provider Société Générale.

When making the payment, the customer is redirected to the Société Générale website in order to make his payment in a very secure manner. The customer then connects to the site of our provider to provide his bank details. Our provider provides a secure environment through the use of SSL that encrypts credit card numbers. During payment, KILIKIO SAS has no knowledge of your bank details.


In accordance with the provisions of Article L.121-20 of the Consumer Code, when a sales contract for products has been concluded by the Customer from the KILIKIO SAS website, www.kilikio.com, the Customer will have a withdrawal period of fourteen (14) clear days from the receipt of the products ordered.

When the fourteen day period (14) expires on a Saturday, Sunday or a holiday or holiday, it is extended until the next business day.

Any retraction of a product order must be sent by the Customer to KILIKIO SAS in writing at the following coordinates:

KILIKIO SAS: 34, rue Notre Dame of Nazareth, 75003 – PARIS – FRANCE

Telephone: 0033 9 83 33 88 24

Email: info@kilikio.com

Apart from the possibility given to the Customer to retract within the time and in accordance with the aforementioned conditions, the contract is firm, final and irrevocable from the date of its acceptance by the Customer.

Notwithstanding the preceding provisions, products whose packaging has been opened, having been used by Customer, or damaged, can not be returned by the Customer and will not be taken back.

In any case, the cost of return in case of withdrawal will be borne by the Customer.


The products are delivered to the address expressly indicated by the Customer at the time of the conclusion of the contract.

The delivery costs communicated to the Customer before the acceptance of the order on the website www.kilikio.com, will be the sole responsibility of the Customer.

The transfer of risks to the products takes place as from their receipt by the Customer.

Except in case of force majeure, the deadline for standard delivery of products by post is (15) days from their order.

However, in order to ship orders as quickly as possible, KILIKIO SAS offers its customers various delivery options, the terms of which are as follows:


– Delivery within 48 / 72h from the order with a flat rate of € 7.30 per order.
– KILIKIO SAS withdrawal option. When his order is ready, the customer has the possibility to withdraw the products ordered in Paris, directly in the shop KILIKIO SAS. The Customer is however obliged to contact KILIKIO SAS to confirm the day and time of the withdrawal.


The delivery rate is the responsibility of the customer and varies according to the total weight and the shipping area of ​​the order. International delivery times are 3 to 8 working days depending on the delivery area.

Zone 1: Germany, Belgium, Netherlands, Luxembourg

Zone 2: United Kingdom, Italy, Spain, Switzerland

Weight up Zone 1 Rates   Zone 2 Rates
2kg 12,50€  15€
4kg 14€  16,50€
6kg 15,50€  18€
8kg 16,50€  19,50€
10kg 18€  21€
15kg  22€ 25,50€
20kg  26€  29,50€
25kg  30€  33,50€
30kg  34€  37,50€

KILIKIO SAS may divide an order into several shipments depending on the availability of products. In this case, KILIKIO SAS will inform the Customer by e-mail.

Any modification of the order during the execution of the contract, accepted by KILIKIO SAS, will necessarily lead to an extension of delivery times.

The Customer is required to check the condition of the packaging and the products upon delivery.

It is the Customer’s responsibility to issue the reservations and claims that he deems necessary, or even to refuse the package, once he has noticed an anomaly such as a damaged package or packaging, a missing product compared to the documents attached to the delivery, etc.

The Customer must ensure that the products delivered to him correspond to the order. In the event of nonconformity of products in kind or quality to the specifications mentioned in the delivery note, the Customer must inform KILIKIO SAS customer service whose details are reproduced in article 9 above.

KILIKIO SAS expressly reserves the ownership and exclusive enjoyment of all intellectual and industrial property rights relating to the products offered for sale on its website www.kilikio.com.

The Customer is prohibited from using, exploiting or reproducing in any way the intellectual or industrial property rights belonging to KILIKIO SAS without its prior written authorization.

The Customer is prohibited from depositing any industrial property title and / or claiming any intellectual property right relating to creations, inventions, designs, models, trademarks, plans, processes or any other element that may be the subject of a protection under the Code of Intellectual Property, belonging to KILIKIO SAS and protecting its products.


The Customer benefits in any case from the legal guarantees of conformity of the property to the contract and latent defects, according to the provisions reproduced below of the Code of the consumption and the Civil code.

Nevertheless, when the repair of the product within the framework of the legal guarantee would incur for costs KILIKIO SAS higher than the price of the product delivered, KILIKIO SAS can decide to replace the product by an identical product.

Article L.211-4 Consumer Code

The seller is required to deliver a good in accordance with the contract and is liable for any lack of conformity existing at the time of delivery. It also responds to any lack of conformity resulting from the packaging, the assembly instructions or the installation when it has been charged to it by the contract or has been carried out under its responsibility.

Article L.211-5 Consumer Code

To be in conformity with the contract, the property must:
1) Be fit for the usual expected use of a similar good and, where appropriate:

– correspond to the description given by the seller and possess the qualities that he has presented to the buyer in the form of a sample or a model;

– present the qualities that a buyer may legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling;

2) Or have the characteristics defined by mutual agreement by the parties or be fit for any special purpose sought by the buyer, made known to the seller and that the latter has accepted.

Article L.211-12 Consumer Code

The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods.

Article 1641 Civil Code

The seller is bound by the guarantee by reason of the hidden defects of the thing sold which render it unsuitable for the use for which it is intended, or which diminish the use so much, that the buyer would not have acquired it, or not would have given a lower price, had he known them.

Article 1648 paragraph 1 Civil Code

The action resulting from the latent defects must be brought by the purchaser within two years from the discovery of the defect.


The information concerning the Customer, collected as part of any order for KILIKIO SAS products from the website www.kilikio.com is required by KILIKIO SAS to process these orders.

They are registered in the client file of KILIKIO SAS and may give place on the part of the Customer to the exercise of the right of access and rectification with the customer service of KILIKIO SAS, in accordance with the provisions of the law “Informatique et Libertés Of January 6, 1978.


The archiving of purchase orders and invoices is done on a reliable and durable support so as to constitute a faithful and durable copy.

These purchase orders and invoices can be produced as proof of the contract.